Refund Policy

Consumer remedies

Nothing in this policy removes rights or remedies that apply under Malaysian consumer law, including remedies for goods that are defective, unsafe, materially different from their description or otherwise fail an applicable guarantee.

Voluntary 30-day returns

In addition to mandatory rights, an eligible return may be requested within 30 days after delivery. The goods should be unused, complete, in their original condition and packaging, with the order number or other proof of purchase.

The store pays the return freight for an eligible return. A voluntary refund is initiated within 10 working days after the returned goods are received and assessed; any shorter legal deadline takes priority.

Damage, missing parts or wrong goods

Send the order details and available photographs to support@tropicalpantry.shop. We will assess the appropriate repair, replacement, price adjustment or refund without limiting mandatory rights.