FAQ
Last updated: 2026-09-28
Where do you deliver?
We deliver within Malaysia only. Standard Shipping is free for supported domestic addresses.
How long does delivery take?
Processing normally takes 1–2 working days, followed by an estimated 4–6 working days in transit. These are estimates rather than guaranteed dates.
How do I track, change or cancel an order?
A tracking reference is sent when available. Contact support@tropicalpantry.shop promptly for an address change, cancellation request or missing parcel; changes may not be possible after processing or dispatch.
What is the voluntary return period?
Eligible return requests may be made within 30 days after delivery. The item should be unused, complete and in its original condition and packaging, with proof of purchase. Mandatory consumer remedies remain available.
Who pays return shipping and when is a refund sent?
The store pays eligible return freight. A voluntary refund is initiated within 10 working days after the return is received and checked; a shorter mandatory deadline prevails and provider posting time may be additional.
What if an item is damaged, incomplete or incorrect?
Send the order details and available photographs to support@tropicalpantry.shop so the appropriate repair, replacement, price adjustment or refund can be assessed.
Which payments are accepted?
The catalog uses MYR. Payment processing is not currently enabled; available methods will be identified at checkout before ordering opens.
How do I contact the store?
tropicalpantry
56, Jalan Raja Dihilir, 30350 Ipoh, Perak, Malaysia
+60 14-761 7744
support@tropicalpantry.shop